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Getting app feedback from windowsphone.com

I was chatting with my good friend Denis (@dhaman) about user feedback for the apps he's produced for the iPhone & droid app stores and just like the WP7 app store they all fall short in supporting your app once released out into the wild. I was also reading the final post in the '31 days of mango...' by @jeffblankenburg and he talks about promoting your app, he mentions the great work Nick (@spacescape) did originally for FINDaPAD in producing a template you can use to provide a bespoke site for WP7 app - Nick pushed this out to codeplex here.

Denis pointed out he started to explicitly put a feedback mechanism in the app blurb, ideally at the top. Initially I thought I don't need this, we've got http://findapad.biz with feedback via uservoice, but then I realised there isn't any way for a user viewing FINDaPAD in the app store to get in touch with us. This is a piece of functionality that should be in the app store and I don't mean a forum like feature to discuss the review\rating by a dissatisified user (1 star rating for FINDaPAD) I mean the ability to provide a contact point for any user to talk to you.

As you can see from the screenshot below they don't even provide anyway to show a support URL or email. I would have expected something down the left hand-side.


I don't really expect the app store to get a make over until Windows 8 platform is released (including to the phone). So what I am going to do to help us get better feedback in the mean time is put an explicit message in the blurb. Something like:

'We really want to hear from you, get in touch via feedback @ http://findapad.biz'

Now where this should be positioned is the difficult question, I'll try near the bottom at first and see what happens.






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Comments

  1. Robi Ganguly19 January 2012 at 21:04

    Hey there - love that you're thinking about getting more customer feedback about your apps. We actually power feedback, directly within your app and would love to chat with you and your friend Denis about this problem. We're finding more and more developers saying things like you are and it'd be great to get your take on what we have and where we're going. You can find us at www.apptentive.com and connect with us via twitter (@apptentive) or just email me: robi [at] apptentive [.] com

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